Newcastle: 461a King St, Newcastle West P: 4929 3060
Maitland: 416a High St, Maitland P: 49345553
To ensure we can maintain the same standard of service for all of our students and parents, the following policies apply.
Please note that by signing up for lessons at National Music Academy, you agree to these terms and conditions/policies. We recommend reading them before you sign up and asking our admin team if you have any questions before you sign up.
Some important policies to note:
We have a 24 hour cancellation policy. If you give us at least 24 hours notice that you can’t make your lesson, either by calling our office phone (and leaving a message if outside of office hours), emailing our administration email address, or cancelling online through our online portal, you will have a make up credit that can be used to book in a make up lesson. All cancellations MUST go through our administration or online portal; it is not considered acceptable notice of cancellation to contact your teacher directly.
If you give less than 24 hours notice of cancellation, you will forfeit your lesson. This is to make things sustainable for our teachers, as if students give short notice of cancelling lessons or simply don’t turn up for the lessons, our teachers still need to be paid for their time that they were on campus, ready to teach the lesson.
Payment of the registration fee or casual lesson fee must be made at the time of booking for the booking to be confirmed. If you are not able to pay the registration/casual lesson fee over the phone at the time of booking, we can hold your lesson time for up to 48 hours to allow you to pay the fee by direct deposit or come in and pay it in person. If we do not receive this fee after 48 hours, we will remove your booking from the calendar.
Payment for ongoing lessons must be paid up front for the term by the first lesson of term. If you wish to pay in instalments, an Ezidebit payment plan must be set up at or prior to the first lesson of term.
Terms must be paid for in full to secure the ongoing lesson rate. If you are going to be away for a lesson during the term, we cannot deduct this lesson off the invoice for the term. Instead, we will issue a make up credit and that lesson is then to be made up to the student as per our make up policy.
Unfortunately, we cannot offer refunds to students once the term has commenced. If for whatever reason you need to withdraw during the course of a term, any remaining lessons will be kept as credit on your account for future terms (lesson credits can be used for siblings or family members). Refunds can only be offered in extenuating circumstances so if you have to withdraw for reasons that you feel would warrant an exception to this policy, please get in touch with our management team to discuss what options might be available.
Make up lessons for cancelled lessons can be booked online through our student portal. Make up lesson spots become available whenever your teacher has a cancellation, so we recommend checking the online portal regularly for make up availability. Make ups during the term can be booked up to 2 weeks in advance. We also offer make up lessons during the school holidays, however availability for these lessons are limited and are booked on a first in, best dressed basis. It is the responsibility of the student/parent to organise make up lessons before the end of term and if none are available at a time that suits, to notify administration prior to the end of term to organise an alternative. Any make-ups not booked in by the end of term will be forfeit. Make up lessons cannot be carried over into a new term.
If you are sick, please do not come in to your lesson. We appreciate that it may be outside of the window to make up a lesson, however students coming in sick risks infecting our teachers, who require their health and voice to work not just as teachers but also play gigs. As a courtesy to them and to your fellow students, we ask that students do not come in to lessons if they are unwell.
You can contact us if you have any questions about these policies:
NMA Newcastle Office: 02 4929 3060
NMA Maitland Office: 02 4934 5553
Please note that other emails/phone numbers may not be checked as regularly as these so we recommend all communication goes through the above contact methods to ensure your message gets to someone and is responded to as soon as possible.